Heaven and the little blue bird

Who is heaven?

Heaven was born in Milan dby three founders-Brendan, Caterina and Inga. It is the only Italian company specializing in oats and thank you in the continuous search, è innovatore in the industry in both tastes and products. It has in fact invented theavenaccino, trademark registeredor, for cappuccino plant-based made with heaven bartender.

How did the name heaven come about?

The brand name was chosen perché the word “heaven” encapsulates “aven“ and oats is our main ingredient. But especially the translation literal
paradise

,
suggests that the brand espouses the value of positivity, spurring one to lead a healthy and happy life that has a positive impact on
oneself
themselves, others and the environment.
To emphasize the value of lightness, the lettering of the logo rises to the sky.

Who is the blue heaven bird?


The little blue bird is a symbol of the
pursuit of
happiness, one of the most beautiful feelings that exist and that we love the most.
Because we all know:
nutrition
plays a very important role
on daily happiness.

Why choose heaven?

Choose heaven means espousing the values of an Italian brand that strongly cares about health, product quality and sustainability.

Why only oats?

Oats are a superfood For the healthful properties it naturally has. Thanks to his betaglucans absorbs cholesterol from other foods and limits its intestinal absorption and deposition in the arteries. In fact, if consumed frequently, it establishes regularity in the digestive system and gives a sense of satiety useful for those who want to follow a light diet. In addition, oats are a natural energizer. The beneficial effect on health is achieved by daily intake of 3g of beta-glucans characteristic of oats

Sustainability in heaven

Why are oats said to be sustainable?

Oats are hardy plants that do not require irrigation; they feed only on rainwater. Oat-based beverage production has among the lowest water consumption, CO
2
 and land occupancy compared with cow’s milk and plant-based substitutes.

What does rPET mean?

RPET stands for recycled plastic. L’rPET is the lightest packaging material that can be used for the kind of products we develop. The lighter the packaging, the lower theCO2 impact during transport and distribution of the product, whether it travels on a road transport or by delivery via zero-emission bicycles. Heaven uses rPET preformed, which reduces the impact on the weight of packaging transported before the product is manufactured. It also provides security for the product by being stable and not fragile

Why did you choose rPET bottles?

Sustainability plays an important role among the core values of heaven, both in terms of recipe ingredients and the packaging material used to protect the product. The choice of bottles in rPET colorless (50% recycled) supports our will to strike a balance between food waste, safety, quality, recycling e convenience.

Have you thought about plant-based plastics?


The goal of
heaven

è
 Use the most sustainable packaging material available at the time; however, the life cycle of plant-derived PET is not long enough. This means that availability, quality and recycling programs are not yet ready to support the use of such material.

Can the packaging be recycled?

Yes, product packaging can be 100% recycled. However, we advise you to check which container they should be thrown into so that they are recycled in the right recycling scheme designed by your municipality. Heaven uses caps made of HDPE, which is high-density polyethylene. It is recyclable and should be recycled along with the bottle.

Heaven products

Are they without added sugars?

Yes, all heaven products are without added sugars and contain only the natural sugars of oats.

Are they gluten-free?

No, our products are not gluten free. Oats are naturally gluten free, but During storage it may come in contact with different grains that contain gluten. For this reason, we cannot guarantee its complete absence.

Are they plant-based?

Yes, all of heaven’s products are 100% plant-based, animal free. Even heaven breakfast, in fact, a natural and 100% plant-based flavor made from botanical extracts is used to achieve the honey aftertaste.

Are they lactose-free?

Yes, all Heaven products are naturally lactose-free.

Are they organic?

Products heaven are no GMOs and are not organic. When it comes to the oats, heaven uses premium ingredients from traditional agriculture.

Are the products protein?

Our products have an average protein content of 0.6 g/100 ml. They naturally contain protein (we do not add any during production) that is derived from oats. The Barista version has a higher percentage of protein than our other drinks, designed to have a better yield in creating foam in the Avenaccino.

Are the products suitable for children and pregnant women?

Yes, all our products can also be consumed by children, depending on their age, and by pregnant women because they contain no added sugar, only natural ingredients.

The ingredients of heaven products

What is gellan gum?


The gum of
gellan

is a 100% natural ingredient that is still little known.
È

a soluble fiber, a polysaccharide produced by fermentation of the culture of the

sphingomonas
elodea
 found in plants, including water lilies. After the fermentation process, it is dried, ground e pulverized. Heaven uses rubber from gellan to prevent coagulation of fats and proteins and ., at the same time, to help stabilize added nutrients (such as calcium) keeping them well mixed and distributed.

What is canola oil?

We add canola oil (non-GMO) to our products to achieve the desired nutritional fat content and texture for ouri productsi. The choice of canola oil there allows Of balancing sustainability, taste and nutritional health. Compared to other vegetable oils, it contains less saturated fat and has a neutral taste that lets the flavor of our oats stand out. Canola oil is generally considered a “healthy” oil because it is very low in saturated fat. It contains a significant level of omega-3 polyunsaturated fats, as well as significant amounts of phytosterols (about 0.9 percent by weight) that reduce cholesterol absorption in the body. Of course, these benefits come on a small scale.

Are there any added vitamins?

Vitamins B12, B2 and D are added within our drinks in order to provide the same nutrients as the latte vaccine and really be plant-based substitutes. The only milk that does not contain added vitamins is heaven bartender because they would alter the consistency and it would be difficult to get foam.

How do you store the products?

For conservation information, readi the instructions provided on the product packaging.

Should I store the products in the refrigerator?

To get the best experience in terms of quality and especially taste, twe recommend that you store any product heaven in the refrigerator.

How long can they stay open?

After opening, you can store the products in the refrigerator for up to 5 days.

At what temperature should I store them once opened?

The ideal temperature is between 2°C and 8°C.

Can I consume the products after the expiration date?

The date listed on the packaging of each product is about quality, not safety. It is a “preferably by.” Once the date has passed, it does not mean that the food will be harmful or harmful, but it may begin to lose flavor and texture. It is important to remember that the date will only be consistent with the date listed if the product is stored according to the instructions on the label. Consumption of the product after the expiration date should be evaluated on individual decision.

Is the deposit at the bottom of the bottle normal?

This is normal: there are vitamins and minerals in our drinks, which naturally tend to settle to the bottom over time. In the Breakfast version, the phenomenon is also due to the cinnamon powder, although it is ground very finely.

If I find lumps inside the bottle?

If lumps should be present, consumption is perfectly safe within the expiration date. The phenomenon may be due to the spontaneous aggregation of proteins on the surface, which is easily “solved” by shaking the bottle well so as to bring them back into suspension.

How to use heaven products

Can I drink fresh heaven milk?

Our cool drinks make the most of all the organoleptic qualities of the product. But they are also great at room temperature or warm.

Can I heat heaven drinks? Even in the microwave?

Yes, our drinks can also be heated for hot drinks (e.g., theavenaccino) or in sweet and savory recipes.

How can I consume the drinks?

When developing our products, we carefully consider the needs of consumers and the best opportunity to use thedrinks: original fresh by the glass, barista in the coffee, breakfast in the cereal and snack for snacks. For this we design and implement the range of products for what we see as the main occasion when our products can be enjoyed. But it all depends on personal taste, for example have you ever prepared a avenaccino Cinnamon with breakfast?

Can I use heaven milk for cooking?

Yes, our drinks are perfect in both sweet and savory recipes.

Can I consume the products after the expiration date?

The date listed on the packaging of each product is about quality, not safety. It is a “preferably by.” Once the date has passed, it does not mean that the food will be harmful or harmful, but it may begin to lose flavor and texture. It is important to remember that the date will only be consistent with the date listed if the product is stored according to the instructions on the label. Consumption of the product after the expiration date should be evaluated on individual decision.

The avenaccino

What is avenaccino?


L’
avenaccino

® is the light and tasty alternative to the classic cappuccino and is made with


heaven barista


, the 100% plant-based beverage awarded the Superior Taste Award.

How is avenaccino prepared?


Here you will find all the tips for creating


our avenaccino with heaven barista


.

Why can't I get foam?

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Where can I enjoy avenaccino at the bar?

On this page you will find
all bars in here enjoy our avenaccino
.

Where to buy heaven

At which outlets can I buy heaven?


You can buy the products
heaven
in the


refrigerated counter of these supermarkets


.

Can I also find them online?

Online you can buy the products heaven on our online shop or here.

Shop online heaven

What payment methods do you accept?

As a payment method, we accept Amex, Maestro, Mastercard, Visa, Apple Pay, Google Pay e Paypal.

Can I pay the courier directly by cash on delivery or credit card?

No, we only accept online payments.

What is the delivery time?

Delivery is generally within 3 working days. Sundays and holidays are not considered working days.

How much is the shipping cost?

Shipping costs in Italy by courier, for orders over €100, are free. For orders under 100€, they are calculated based on the total weight of the order.

Where do you deliver by bike?

In Milan, Florence and Rome, delivery is by bicycle and is free.

ZIP Milan:

20121, 20122, 20123, 20124, 20125, 20126, 20127, 20129, 20131, 20132, 20133, 20135, 20136, 20137, 20139, 20141, 20142, 20143, 20144, 20145, 20146, 20148, 20149, 20154, 20155, 20158, 20159, 20138, 20134, 20156.

ZIP code Florence:

50121, 50122, 50123, 50124, 50125, 50126, 50127, 50129, 50131, 50132, 50133, 50134, 50135, 50136, 50137, 50139, 50141, 50142, 50143, 50144, 50145.

ZIP code Rome:

00135, 00136, 00141, 00142, 00143, 00144, 00145, 00146, 00147, 00149, 00151, 00152, 00153, 00154, 00157, 00158, 00159, 00161, 00162, 00164, 00165, 00167, 00171, 00172, 00174, 00175, 00176, 00177, 00179, 00181, 00182, 00183, 00184, 00185, 00186, 00187, 00191, 00192, 00193, 00195, 00196, 00197, 00198, 00199.

How does the heaven subscription work?

Products are sent automatically with the frequency you select without having to place an order each time. No strings attached, you can change or delete your subscription whenever you want.

Do the products arrive cold or at room temperature?

No, our products are delivered at room temperature. Our cool drinks make the most of all the organoleptic qualities of the product, but they are also excellent at room temperature or hot.

I haven't received all the products, how do I do it?

If you receive damaged, missing or incorrect products, please contact the Servizio Clients at info@heavenoat.com

Can I exercise the right of withdrawal?

You changed your mind after placing an order on our ecommerce? Contact our Customer Service Department at info@heavenoat.com And we will do everything to handle your request. It will be however impossible to cancel the order in case the shipping process has already started.

Can I make the return?


To make a return contact our Customer Service Department at


info@heavenoat.com
,

 communicating the order code so that we can verify what happened. In the case of a return, shipping costs are the responsibility of the customer.

How does the refund work?


To obtain a refund, contact our Customer Service Department at.


info@heavenoat.com,


communicating the order code so that we can verify the necessary conditions.

Didn't find the information you were looking for?

Our team is always available to answer all your questions and curiosities!

Error: Contact form not found.

Didn't find the information you were looking for?

Our team is always available to answer all your questions and curiosities!

Error: Contact form not found.

Didn't find the information you were looking for?

Error: Contact form not found.

Shipping, returns and refund policies

Shipping and returns

If you receive damaged, missing or incorrect products, please contact us at info@heavenoat.com. After our evaluations, we will replace the product or refund the price you paid, including delivery costs (if applicable), using the method you used for payment.

If you paid by credit card, the refund will be made automatically to that card. If you paid with PayPal, your refund will be processed through PayPal (All sales prices shown include VAT).

Shipping costs and time

  • Shipping within Italy, for orders over 35 euros, is free.
  • For orders less than the cost is €4.88 for the rest of Italy and €6.10 in the islands.
  • Delivery is within 3 working days. Sundays and holidays are not considered working days.
  • Delivery, unless otherwise agreed upon and communicated on the order notes or with an e-mail, will take place during office hours 9 a.m.-12:30 p.m./14 p.m.-6:30 p.m., daily, excluding holidays, Monday through Saturday.

Shipping costs and times to Europe

  • Shipping costs to Europe zone 1(Austria, Belgium, Denmark, France, Germany, Luxembourg, Holland, Poland, Portugal, Slovenia, Spain and Hungary) is €5.99 per package.
  • For purchases in Europe Zone 2, (Bulgaria, Croatia, Estonia, Finland, Ireland, Latvia, Lithuania, Czech Republic, Romania, Serbia, Slovakia, Sweden and Turkey), shipping costs are €9.49 per package ordered.

Traceability

You will automatically receive an e-mail containing the tracking number and the address of the courier site where you can check the status of the shipment.

If delivery is by bike, we deliver the products as quickly as possible, so no tracking number will be sent to you.

Refund policies, shipping and returns
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